Frequently Asked Questions

What if I have an emergency and need to contact someone during a performance?

Patrons are asked to turn off cellular phones and beepers when entering the theatre. Inform those who may need to reach you in an emergency to call 901-525-7800 with your seat number.

Are there adequate restrooms?

Yes. Restrooms are located in the parlor, balcony, lower lounge, and lower gallery areas. The largest facilities are in the lower lounge located below the Grand Lobby. Restrooms for the physically challenged are located in the parlor adjacent to the Grand Lobby.

May I check my coat?

Yes, for a small fee. The coat check is located in the Grand Lobby.

May I bring my children to Broadway productions?

The Orpheum's Broadway productions are generally suitable for ages 12 and older. Although kids of all ages are welcome to our family productions, children under 4 not admitted to Broadway productions. Everyone who enters the theatre must have a ticket.

May I tour the theatre?

Yes. Tours are open to the public at various time throughout the year. Tours are also available for groups of 20 or more. Call 901-525-7800, ext. 234. You may also visit our Art Gallery on the mezzanine level.

Can I smoke inside the theatre?

Smoking is prohibited inside the theatre. Please take your ticket stub for readmission if you leave the building to smoke.

What should I do in the case of a fire?

Exits are located to your left and right in the auditorium, in the orchestra and balcony foyers and in the Grand Lobby -- marked by red illuminated signs. In case of fire, please walk, do not run, to the nearest exit.

If the weather is bad, can I exchange my ticket for another performance or get a refund?

In the event of inclement weather, all performances will go on as scheduled. Each production is contractually entitled to the ticket revenues from their performances so long as the actors are on stage and perform. Legal exceptions are only allowed for “Acts of God” or “regulations of public authorities,” which happens when the government steps in to close a venue during severe weather or an emergency. Otherwise, “the show must go on.” Refunds and reseating to other performances are not allowed per this agreement. In the event of a cancellation, the Orpheum will notify all media and notices will be posted on our website.

  • 203 S. Main Street
    Memphis, TN 38103
  • (901) 525-3000
  • (901) 525-5499
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