The Orpheum Theatre, supported by the Memphis Development Foundation, provides quality, diverse entertainment and education programming to the Memphis region while preserving and improving the historic Orpheum Theatre and its role in downtown Memphis development. The following privacy policy applies to customer data collected by The Orpheum Theatre Memphis described in Section I.

I. Information Collected by The Orpheum Theatre Memphis
The Orpheum Theatre Memphis collects certain nonpublic personal information from its Members, Season Ticket Holders and other members of the general public, including information it receives from them on applications and other forms, as well as information about their transactions with The Orpheum Theatre Memphis, The Orpheum Theatre Memphis affiliates, and others.

The Orpheum Theatre Memphis collects this nonpublic personal information from:

  • donations
  • class and workshop registrations
  • ticket purchases by Members and Season Ticketholders via phone, our web site www.orpheum-memphis.com, at the Orpheum Theatre Box Office and the Orpheum Ticket Counter at The Booksellers at Laurelwood
  • ticket purchases by non-Members and non-Season Ticketholders at the Orpheum Theatre Box Office and the Orpheum Ticket Counter at The Booksellers at Laurelwood. For purchases made from Ticketmaster via phone, www.ticketmaster.com or at a Ticketmaster outlet, please see the Ticketmaster privacy policy, http://www.ticketmaster.com/h/privacy.html?tm_link=help_nav_5_privacy
  • registrations on our web site www.orpheum-memphis.com
  • other public sources.

II. Use of your Personal Information
The Orpheum Theatre Memphis uses the personal information it collects to process ticket orders, donations and registrations; to notify you of performance changes and updates; and to offer you unique ticket offers or event invitation based on your interests.

The Orpheum Theatre Memphis does not sell, rent or lease its Membership, Season Ticketholder or customer lists to third parties. The Orpheum Theatre Memphis may, from time to time, share data with trusted organizations that are raising money or selling tickets on The Orpheum Theatre Memphis ‘behalf. In doing so, The Orpheum Theatre Memphis may disclose the following kinds of information about you:

  • information The Orpheum Theatre Memphis receives from you on applications and other forms, such as your name, address, e-mail address and telephone number
  • information about your transactions with The Orpheum Theatre Memphis, its affiliates or others. The Orpheum Theatre Memphis has a contractual agreement with these trusted organizations that prohibits them from disclosing this information for other purposes.

In addition, The Orpheum Theatre Memphis may contact you on behalf of partner organizations or external business partners about a particular event or offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. If you prefer to not receive such communications you may email: info@orpheum-memphis.com.

The Orpheum Theatre Memphis does not disclose nonpublic personal information of its former Members, Season Ticketholders or other customers.

III. Protection of Your Financial Information
The Orpheum Theatre Memphis will protect any personal financial information you share with us. Your credit card number will only be used for processing ticket orders, donations or class/workshop registrations. Your order information will be stored on our secure servers; this information is not shared with third parties. Information for technical management purposes is accessible by Ticketmaster. We restrict access to customer financial information for use by authorized The Orpheum Theatre Memphis employees only. We maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.

IV. Website and Email Newsletters
To maintain contact with The Orpheum Theatre Memphis donors, customers and other interested parties, the The Orpheum Theatre Memphis manages a web site, www.orpheum-memphis.com. In general, when you visit our web site and access information, you remain anonymous. The Orpheum Theatre Memphis does not require you to register or provide personal information in order to view our site.

The Orpheum Theatre Memphis tracks web usage and non-personally identifiable information (that is, information that cannot be traced to a single, personally identifiable individual) to evaluate how well our web pages are serving visitor needs.

There are occasions when we will ask for additional information from you. We do this to better understand and respond to your needs, and to provide you with services that may be valuable to you. For example, personally identifiable information will be collected when you make a donation, purchase tickets or sign-up for the The Orpheum Theatre Memphis e-newsletter. The Orpheum Theatre Memphis also tracks customer response to emails - specifically if the email was opened and if a purchase decision was made - to evaluate the effectiveness of these promotions. To opt-in or opt out of receiving specific email newsletters, please log into your account at www.orpheum-memphis.com, choose “view/edit settings” from the “view all quick links” dropdown menu, then select Email Subscription Preferences.

The Orpheum Theatre Memphis may disclose user information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) The Orpheum Theatre Memphis’ rights or property or anyone else that could be harmed by such activities. The Orpheum Theatre Memphis may disclose user information when we believe in good faith that the law requires it.

V. Information Specific to The Orpheum Theatre Memphis and Donors

We adhere to the Donor Bill of Rights policy developed by the Association of Fundraising Professionals. All donations to The Orpheum Theatre are processed through The Memphis Development Foundation.

The Orpheum Theatre Memphis is grateful for the support of many individuals, organizations and businesses. Names of donors who provide $100.00 or more in annual member and club level donations may be published with specific amount ranges in the Marquee, on the website www.orpheum-memphis.com or in other The Orpheum Theatre Memphis publications. The Orpheum Theatre Memphis may also publish the names of donors to specific campaigns or fundraising initiatives. The same information may be released to the media or other individuals upon written request to The Orpheum Theatre Memphis’ President. If a donor wishes their name to not be listed, they may email the Development office, heck@orpheum-memphis.com.

VI. Ticketmaster
Information on ticket purchases for The Orpheum Theatre Memphis events made from Ticketmaster are shared with The Orpheum Theatre Memphis for customer service and event management purposes.

For purchases made from Ticketmaster via phone, www.ticketmaster.com or at Ticketmaster outlets, please see the Ticketmaster privacy policy, http://www.ticketmaster.com/h/privacy.html?tm_link=help_nav_5_privacy.

  • 203 S. Main Street
    Memphis, TN 38103
  • (901) 525-3000
  • (901) 525-5499
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