Season Ticket Holder FAQs

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Where can I park?

Pre-paid parking is available exclusively to season ticket holders at a reduced price in the MLGW parking garage located at the corner of Front and Linden, entrance on Front Street, at a reduced price of $7 per pass. These season passes are not date/time specific, but may not be used during Memphis in May events. Parking spaces are not reserved - it is first come, first served. Click here for a listing of additional Downtown Memphis parking lots.

How do I change my address?

Address changes can only be made by the account holder, in writing to Orpheum Theatre Box Office, P.O. Box 3370, Memphis TN 38173-0370 or by FAX to 901.525.5499. You may also make changes on your invoice when mailing in your payment.

How do I change my seating?

Changes to your account can be requested by mail, fax or email during the renewal period for each season. Please specify the performance day, seating location and number of tickets you desire. In order to be considered for an upgrade, you must renew your season account by the renewal deadline. Upgrades become available when other season ticket holders choose not to renew or change the day that they attend. In fairness to everyone we follow a two-step process. All requests are filed by date received and day of show currently attended. We try to honor each request; however it is difficult to predict the availability of locations until the renewal campaign is complete. The more flexible you are the better chance we have of fulfilling your request. Once an upgrade request is fulfilled it is impossible to get back your old locations, as they are often used to upgrade someone else.

I can no longer attend the series. Can I give my account to a friend?

The most important benefit of being a subscriber is your same seat privilege. In fairness to other renewing season ticket holders we do not accept account transfers.

I am unable to attend this season. Can I retain my seats for the following year?

Unfortunately we are unable to hold your seats without payment in full. When accounts are not paid in full by the deadline, seats are released without notice. Any returning season ticket holders would be considered as new accounts and seated with the best available locations at that time.

I have been sharing my season account with friends, but now we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?

Splitting season accounts is allowed only if the current account holder makes this request in writing to our office before the renewal deadline. Complete address information for the parties involved must be included with their payment in full.

Can I change my tickets for a specific show before they are mailed if I know in advance that I have a schedule conflict?

We are unable to exchange shows during the season renewal period. Tickets can be exchanged only after you have received your season ticket packets. Exchange instructions are included with each packet or see Subscriber Ticket Exchange Policy below.

When will I receive my Season Tickets?

Season tickets are mailed to the address listed on your account approximately four weeks prior to your first scheduled performance.

Can't Make It To A Show?

Exchange Your Tickets

If you find that you are unable to attend your regular performance of a show, you may exchange your season tickets for the best available seating to another performance of the same show, either in person, by mail or now online, once the show goes on sale to the general public.

Exchanges must be completed by no later than 24 hours before the performance date printed on your tickets. We are not able to make exchanges on the day of the performance or after the date printed on your tickets. We are not able to exchange lost tickets.

A $5.00 fee will be charged for exchanging your tickets more than once for the same show. There may be an additional amount due if you are exchanging from a weekday performance to a weekend performance or if you choose seats in a different price range.

Online
Simply login to your Account Manager and select the tickets you would like to exchange for another performance of the same show.  There is a fee of $1.25 per ticket for this service.  Your original tickets are no longer valid.

In Person
Bring your tickets to the Orpheum Theatre Box Office or the Orpheum ticket counter in The Booksellers at Laurelwood at least 24 hours prior to the date printed on your tickets. You may exchange your tickets for advance performances at the Box Office window during intermission of other Broadway shows.

By Mail
Mail the tickets you wish to exchange to:
The Orpheum Theatre
P.O. Box 3370
Memphis TN 38173-0370

We must receive your tickets no later than 48 hours before the date printed on your tickets.

Provide the performance date and time you wish to attend.Provide the account name and the phone numbers by which you can be reached day and evening.Enclose a check or MasterCard/Visa number for the price difference, if any. The box office needs 5 business days in order to mail the tickets back to you. If time does not allow mailing, we will hold the tickets at the box office in your name.

Sell Your Tickets

Can't make it to a performance? You can sell your seats anonymously to other patrons via Ticketmaster's TicketExchange, a secure online resale service.

There is no fee for posting tickets. Go to your Account Manager and login using your account ID and password. You choose the selling price (up to double the face value) and sales deadline, and you’ll be kept in the loop via email notification.

Once purchased, the barcodes on your tickets are cancelled and new ones are issued and delivered to the buyer via ticketFast electronic delivery. With ticketFast, the buyer can print tickets instantly using any standard printer. You will receive credit for the sale price of the tickets, which will be applied to next season's invoice or any additional tickets purchased. If your tickets do not sell before the expiration date you've set, you will be notified via email that your listing has been removed and that your original tickets are still valid for entry. Only season tickets are eligible for this service and not all shows allow resale.

Call 525-3000 for additional information.

Forward Your Tickets

Login to your Account Manager to forward your tickets to someone else.  The tickets you choose to forward will be emailed and can be printed on any standard printer.  Your original tickets will no longer be valid.  There is a fee of $1.95 for this service.

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