Join Our Team

Department: Operations

Reports to: Director of Event Operations

Starting Salary: $55,000.00

FLSA Status: Full Time; Exempt

At the Orpheum Theatre Group, you will find amazing talent on our stages and throughout our dedicated staff. We are committed to serving the Mid-South through our nonprofit mission, which includes our numerous education and community engagement programs and our commitment to equity and diversity. Our Orpheum Theatre Group team is dynamic, creative, innovative, and community-minded, and we are ready to welcome you!

The Manager of Safety and Security will lead the security team in the operation of life/fire safety systems, crowd management and security operations. This position is also responsible for implementing Emergency Preparedness programs for the Orpheum Theater Group venues to ensure a safe and secure experience for the guests and associates to minimize liabilities and losses.

The ideal candidate will have strong leadership and administrative skills; be extremely organized and able to balance multiple tasks with competing priorities efficiently, professionally and with minimum supervision; work autonomously as well as part of a team; build strong relationships and trust with colleagues. This position requires a high degree of cross-work group collaboration and partnership.

How You Will Contribute

Essential Duties & Responsibilities (other duties may be assigned)

• Schedule security coverage to meet the daily operational needs, events, rentals, tours and other activities required.
• Provide day-to-day supervision of security staff, assigning tasks as needed. Addresses performance issues, and escalating issues to the Director of Event Operations.
• Respond to all emergency situations and aiding in critical incident management
• Ensure appropriate monitoring of camera systems and manage camera hardware and software upgrades.
• Manage access control systems, including gate and building access zones.
• Maintain current knowledge of all security-related state and federal laws, fire protection laws and codes and transportation law.
• Responsible for the development, maintenance and implementation of all safety policies and procedures. This includes updating and maintaining current safety procedures manual and safety awareness programs. Reviews and recommend modifications to the disaster preparedness plan.
• Manage payroll of security staff to ensure accurate and punctual processing bi-weekly.
• Conduct safety training for new staff at hiring and all staff regularly.
• Maintain positive working relationships with all outside emergency services and personnel.
• Continue to develop skill sets to be able to plan for and respond to a wide variety of emergencies and routine challenges and situations
• Ensure that all guards complete the required safety certifications and training and maintain active certifications on file.
• Provide safety & security assistance in after-hours emergencies.
• Together with the operations team, coordinate the pre and post event operations.
• Manage third party services and vendor relationships.
• Conduct and oversee event security assessment programs, security event plans and deployments.

How You Stand Out

• High school degree required; related higher education preferred.
• Must have a minimum of 5 years of leadership experience in the field of security or law enforcement required. Direct experience in an event space, entertainment venue, and corporate setting preferred.

Preferred Skills

• Working with surveillance systems.
• Demonstrate knowledge of principles and techniques of planning, implementing and supervising a security force. Possess knowledge of security issues related to a public assembly venue.
• Follow oral and written instructions and communicate effectively with others in both oral and written form,
• Maintain effective working relationships with clients, employees, guests, and others encountered during employment.
• Handle conflicts, make common sense decisions and exercise proper action during high tension and stressful situations.
• Work independently, exercising judgment and initiative.
• Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate safe results.
• Remain flexible and adjust to situations as they occur.
• OSHA 10 or 30 certification preferred.
• First AID/CPR Certification required.
• Ability to possess any appropriate licenses as required by state and/or federal law.
• Ability to acquire minim certification in NIMS.

Environmental Conditions and Physical Demands:

• Requires standing and walking about 60% of the time; may lift and carry objects up to 40lbs, Push or pull objects up to 200lbs using appropriate equipment; may climb stairs and ladders; may bend, twist, kneel, stoop and reach overhead.
• Maintains irregular and extended working hours
• Maybe exposed to irregular ranges of humidity and temperature.

How We Stand Out

Benefits and Perks

• 401(k) with matching
• Health, dental, vision, and life insurance
• Paid time off
• Unlimited paid sick time
• Paid holidays
• Parental leave
• Parking provided.
• Tuition reimbursement opportunities
• A diverse team of colleagues
• Volunteer and committee opportunities.
• Tickets to select Orpheum and Halloran Centre events as available.
• Campus located in the heart of downtown Memphis with a historic theatre and modern performing arts and education center.

Our Mission

The mission of the Orpheum Theatre Group is to enhance the communities we serve by utilizing the performing arts to entertain, educate and enlighten while preserving the historic Orpheum Theatre and the Halloran Centre for Performing Arts & Education.

Our Vision

The Orpheum Theatre Group will strive to be a world-class performing arts organization, serving as a cultural beacon and catalyst for positive change.

Our Values

• Innovative: The Orpheum Theatre Group takes risks and invests in new ideas.
• Inclusive: The Orpheum Theatre Group is welcoming and accepting to all.
• Inspirational: The Orpheum Theatre Group motivates positive change through the performing arts.
• Integrity: The Orpheum Theatre Group acts ethically and considers all viewpoints.
• lmpactful: The Orpheum Theatre Group provides meaningful opportunity.
• Transformative: The Orpheum Theatre Group changes lives, Memphis, and the world.

Our Commitment

The Orpheum Theatre Group is an Equal Opportunity/ Affirmative Action Employer, we will consider applicants for all positions without regard to race, color, religion, national origin or ancestry, sex, age, disability, veteran status, sexual orientation, or any other legally protected status under local, state, or federal law.

Interested candidates should apply/submit resume to hr@orpheum-memphis.com by Friday, September 12, 2025.

Department: Box Office

Reports to: Box Office Manager

Non-Exempt: Hourly Pay: $15.00

At the Orpheum Theatre Group, you will find amazing talent on our stages and throughout our dedicated staff. We are committed to serving the Mid-South through our nonprofit mission, which includes our numerous education and community engagement programs and our commitment to equity and diversity. Our Orpheum Theatre Group team is dynamic, creative, innovative, and community minded, and we are ready to welcome you!

Patron Service Associate provides the highest level of customer service to ticket buying patrons for the Orpheum Theatre and Halloran Center. The Patron Service Associates are the first impression customers receive of the Orpheum Theatre Group. We sell experiences, not just tickets.

How You Will Contribute

• Provide Single and Season ticket sales in box office phone room, ticket windows, Halloran Centre, and concierge desk upon occasion for Orpheum productions and theatre rentals including during nights, weekends, and holidays.
• Provide detailed and accurate event information for all shows on sale.
• Assist with Season ticket holder renewals, exchanges, and special needs.
• Learn and manage a great deal of information about concerts, events, and promotions to best answer patrons’ questions pleasantly, confidently, and efficiently.
• Monitor and respond promptly to patron emails requesting information or assistance.
• Other duties assigned by box office management.

Department and Organization Participation

• Contribute to department and organizational goals as well as individual goals.
• Assist as needed on all department duties as assigned.
• Support the organization’s fundraising initiatives and assist as needed at fundraising events.
• Contribute to the organization’s mission, vision, values, and commitment to equity.

How You Stand Out

Preferred Experience and Education

• High School Diploma
• Minimum 1 year customer service experience
• Cash handling experience
• Proficient in Microsoft Word & Excel
• Software proficiency with Ticketmaster and Archtics preferred but not required.
• Knowledge of the ticketing industry preferred.

Preferred Skills

• Professional, personable and patron-service oriented individuals
• Capable of providing great attention to detail during high-volume phone and in-person sales
• Enthusiastic team members are interested in working closely with others.
• Possesses strong attention to detail with excellent organizational skills.
• Willing to maintain a flexible schedule which includes weekdays, evenings, and weekends.
• Adept at clear and personable communication with patrons in both oral and written form
• Proficient at utilizing multiple computer programs simultaneously.

How We Stand Out

Benefits and Perks

• Parking provided
• Overtime pay
• Holiday pay
• Flexible scheduling when possible
• Paid training
• A diverse team of colleagues
• Volunteer and committee opportunities
• Tickets to select Orpheum and Halloran Centre events as available
• Campus located in the heart of downtown Memphis with a historic theatre and modern performing arts and education center

Our Mission

The mission of the Orpheum Theatre Group is to enhance the communities we serve by utilizing the performing arts to entertain, educate and enlighten while preserving the historic Orpheum Theatre and the Halloran Centre for Performing Arts & Education.

Our Vision

The Orpheum Theatre Group will strive to be a world-class performing arts organization, serving as a cultural beacon and catalyst for positive change.

Our Values

• Innovative: The Orpheum Theatre Group takes risks and invests in new ideas.
• Inclusive: The Orpheum Theatre Group is welcoming and accepting to all.
• Inspirational: The Orpheum Theatre Group motivates positive change through the performing arts.
• Integrity: The Orpheum Theatre Group acts ethically and considers all viewpoints.
• lmpactful: The Orpheum Theatre Group provides meaningful opportunity.
• Transformative: The Orpheum Theatre Group changes lives, Memphis and the world.

Our Commitment to Equity, Diversity, and Inclusion

We are dedicated to equity, inclusion, and respect. We commit ourselves to listening to and elevating voices that have been systemically silenced.

Please apply by forwarding your resume to hr@orpheum-memphis.com. Thank you!