Department: Operations
Reports to: COO
Supervises: Housekeeping Staff
FLSA Status: Exempt
Starting Minimum: $45,000 annually

At the Orpheum Theatre Group, you will find amazing talent on our stages and throughout our dedicated staff. We are committed to serving the Mid-South through our nonprofit mission, which includes our numerous education and community engagement programs and our commitment to equity and diversity. Our Orpheum Theatre Group team is dynamic, creative, innovative, and community-minded, and we are ready to welcome you!

The Housekeeping Manager contributes to company success by being responsible for the planning, organizing, developing, and directing the overall operation of the Housekeeping Unit in accordance with the federal, state, and local standards and guidelines along with assuring the highest degree of quality guest care is always maintained. In addition, this position supervises all work activities of cleaning personnel to ensure clean, orderly, and organized rooms of the buildings.

How You Will Contribute

Housekeeping Manager Tasks

• Supervise and responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance and rewarding or disciplining employees in conjunction with Human Resources; addressing complaints and solving problems associated with department employees.
• Manage the daily activities of the Housekeeping department to include appropriate cleaning of all offices, seating areas, restrooms, concession stands, suites, and all public spaces.
• Coordinate the Housekeeping activities between both buildings (Orpheum & Halloran) and all departments.
• Anticipate problems and appropriate solutions. Investigates, analyzes, and solves operational problems and complaints.
• Plan, organize and direct team members to ensure the highest degree of guest satisfaction.
• Daily supervision of the housekeeping staff, including the day, event, and post-event crews.
• Determine and maintain the department work schedule used to notify staff of upcoming events and ensure proper preparation and staffing for each event.
• Purchase, re-order and maintain housekeeping supplies and inventory.
• Ensure the proper maintenance of all equipment; plans for repair and/or replacement.
• Conduct pre-event inspections of all rooms, restrooms, seating areas and public areas prior house opening for every event held at the theatres.
• Maintain the housekeeping budget, providing billing summaries and expenses for all pre and post events.
• Uphold the highest standards of cleanliness, safety, and conduct.
• Knowledge of OSHA and safety standards within Housekeeping department.
• Assure facility readiness and smooth operation of Housekeeping Department during the events.
• Study event schedules and estimate worker hour requirements for completion of job assignment.
• Establish or adjusts work procedures to meet in office and event schedules.
• Observe and report facility repairs and maintenance as necessary.

Supervisory Responsibility

• Ensure the housekeeping team is compliant with all applicable policies and procedures in accordance with OTG and Tennessee State laws.
• Responsible for ensuring the housekeeping team is appropriately staffed to handle the needs of the business by hiring top talent; developing effective onboarding/training that includes ongoing development; create an environment of open communication through coaching.
• Resolve conflicts among the team.
• Conduct performance and salary reviews; administer progressive discipline where necessary.

Department and Organization Participation

• Contribute to department and organizational goals as well as individual goals.
• Assist as needed on all department duties as assigned.
• Support the organization’s fundraising initiatives and assist as needed at fundraising events.
• Contribute to the organization’s mission, vision, values, and commitment to equity.

How You Stand Out

Preferred Experience and Education

• A minimum of 4 years’ experience in all aspects of Housekeeping in a large, multi-use facility required.
• At least 2 years of supervisory experience with a focus on recruiting and employee development.

Preferred Skills

• Demonstrates trustworthiness, responsibility, and accountability.
• Capacity to make consistent, rational decisions.
• Effective organizational and leadership skills.
• Capacity to build high performing teams that can achieve company objectives.
• Excellent written and oral communication skills

How We Stand Out

Benefits and Perks

• 401(k)and 401(k) matching
• Health, dental, vision, and life insurance
• Paid time off
• Unlimited paid sick time
• Paid holidays
• Parental leave
• Parking provided.
• Tuition reimbursement opportunities
• A diverse team of colleagues
• Volunteer and committee opportunities
• Tickets to select Orpheum and Halloran Centre events as available.
• Campus located in the heart of downtown Memphis with a historic theatre and modern performing arts and education center.

Our Mission

The mission of the Orpheum Theatre Group is to enhance the communities we serve by utilizing the performing arts to entertain, educate and enlighten while preserving the historic Orpheum Theatre and the Halloran Centre for Performing Arts & Education.

Our Vision

The Orpheum Theatre Group will strive to be a world-class performing arts organization, serving as a cultural beacon and catalyst for positive change.

Our Values

• Innovative: The Orpheum Theatre Group takes risk and invests in new ideas.
• Inclusive: The Orpheum Theatre Group is welcoming and accepting to all.
• Inspirational: The Orpheum Theatre Group motivates positive change through the performing arts.
• Integrity: The Orpheum Theatre Group acts ethically and considers all viewpoints.
• lmpactful: The Orpheum Theatre Group provides meaningful opportunity.
• Transformative: The Orpheum Theatre Group changes lives, Memphis and the world.

Our Commitment to Equity, Diversity, and Inclusion

We are dedicated to equity, inclusion, and respect. We commit ourselves to listening to and elevating voices that have been systemically silenced.

The Orpheum Theatre Group is an Equal Opportunity/ Affirmative Action Employer, we will consider applicants for all positions without regard to race, color, religion, national origin or ancestry, sex, sexual orientation, age (40+), disability, veteran status, or any other legally protected status under local, state, or federal law.

To apply, please forward resume to hr@orpheum-memphis.com.

Department: Housekeeping
Reports to: Housekeeping Manager
Supervises: N/A
FLSA Status: Part-Time, Non-Exempt
Hourly Pay: $15

At the Orpheum Theatre Group, you will find amazing talent on our stages and throughout our dedicated staff. We are committed to serving the Mid-South through our nonprofit mission, which includes our numerous education and community engagement programs and our commitment to equity and diversity. Our Orpheum Theatre Group team is dynamic, creative, innovative, and community-minded, and we are ready to welcome you!

We are looking for an energized person that has experience in working with a team to create and maintain a clean, orderly, and safe environment. This person will perform a wide variety of cleaning on both our Orpheum Theatre and the Halloran Centre.

How You Will Contribute

Position Requirements

• Follow safety standards for employees.
• Maintain floors in a clean state by sweeping, scrubbing, mopping, and waxing them
• Empty and clean trash receptacles and collect recycling
• Clean, sanitize, and supply bathrooms
• Lock and unlock windows, doors, and gates
• Ensure grounds areas are clean and orderly
• Maintain general order for facility equipment for front and back of house.
• Observe and report facility repairs and maintenance as necessary.
• Maintain safe, secure, and sanitary working conditions and leave work area in a clean and orderly fashion.
• Responds appropriately to emergencies or urgent issues
• Regularly inspects property for safety and security issues and report any concerns to Supervisor.
• Anticipate problems and appropriate solutions. Investigates, analyzes, and resolves operational problems and complaints.
• Abides by all OTG policies in the Policies and Procedures Manual
• Other duties as assigned.

Department and Organization Participation

• Contribute to department and organizational goals as well as individual goals.
• Assist as needed on all department duties as assigned.
• Support the organization’s fundraising initiatives and assist as needed at fundraising events.
• Contribute to the organization’s mission, vision, values, and commitment to equity.

How You Stand Out

Preferred Experience and Education

• High school diploma or equivalent experience
• Work independently, exercising judgment and initiative with minimal supervision.
• Maintain an effective working relationship with employees and others encountered through the course of employment.
• Work effectively under pressure and/or stringent schedule and produce accurate results in a fast-paced environment.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Operate standard office equipment and personal computer(s) using Microsoft Office

Preferred Skills

• Ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours
• Physical requirements include feel and reach with hands and arms, walking, stooping, lifting to 50 lbs.
• Organize and prioritize work to meet deadlines. Remain flexible and adjust to situations as they occur.
• Standing for extended periods of time

How We Stand Out

Benefits and Perks

• Parking provided
• Overtime pay
• Holiday pay
• Flexible scheduling when possible
• Paid training
• A diverse team of colleagues
• Volunteer and committee opportunities
• Tickets to select Orpheum and Halloran Centre events as available
• Campus located in the heart of downtown Memphis with a historic theatre and modern performing arts and education center

Our Mission

• The mission of the Orpheum Theatre Group is to enhance the communities we serve by utilizing the performing arts to entertain, educate and enlighten while preserving the historic Orpheum Theatre and the Halloran Centre for Performing Arts & Education.

Our Vision

• The Orpheum Theatre Group will strive to be a world-class performing arts organization, serving as a cultural beacon and catalyst for positive change

Our Values

• Innovative: The Orpheum Theatre Group takes risk and invests in new ideas.
• Inclusive: The Orpheum Theatre Group is welcoming and accepting to all.
• Inspirational: The Orpheum Theatre Group motivates positive change through the performing arts.
• Integrity: The Orpheum Theatre Group acts ethically and considers all viewpoints.
• lmpactful: The Orpheum Theatre Group provides meaningful opportunity.
• Transformative: The Orpheum Theatre Group changes lives, Memphis and the world.
• Our Commitment to Equity, Diversity, and Inclusion
• We are dedicated to equity, inclusion, and respect. We commit ourselves to listening to and elevating voices that have been systemically silenced.
• The Orpheum Theatre Group is an Equal Opportunity/ Affirmative Action Employer, we will consider applicants for all positions without regard to race, color, religion, national origin or ancestry, sex, sexual orientation, age (40+), disability, veteran status, or any other legally protected status under local, state, or federal law.

Please send all cover letters and resumes to hr@orpheum-memphis.com. If you would like to apply in person you can obtain an application at the Halloran Centre for Performing Arts, 225 S. Main St between the hours of 10am-2pm Monday-Friday.

Department: Concessions
Reports to: Director of House Operations
Supervises: Bartenders
FLSA Status: Non-Exempt
Hourly Pay: $17

At the Orpheum Theatre Group, you will find amazing talent on our stages and throughout our dedicated staff. We are committed to serving the Mid-South through our nonprofit mission, which includes our numerous education and community engagement programs and our commitment to equity and diversity. Our Orpheum Theatre Group team is dynamic, creative, innovative, and community-minded, and we are ready to welcome you!

The Front of House Coordinator plays a key role in ensuring our guest experience is top notch. This role will work side by side with the Director of House Operations in oversight of the concession’s operation, administrative management and record keeping for the department.

To be a successful Front of House Coordinator, you should be passionate about working as part of a team to deliver excellent service to customers. You should be efficient, reliable, and observant with excellent communication and time management skills.

How You Will Contribute

Position Requirements

• Scheduling of bartender staff for all events
• Maintain financial records and cash reconciliation for concessions and petty cash
• Present pleasant, efficient, and friendly customer service
• Clerical duties including data entry, reporting, filing, basic record-keeping, and miscellaneous office/administrative work
• Ordering of supplies
• Delegating bartender/ barback responsibilities
• Accommodate patron service requests
• Prepare lobby as needed for each event: concessions, merchandise, etc.
• Ensure customer satisfaction by smiling and answering questions our customers may ask

Department and Organization Participation

• Contribute to department and organizational goals as well as individual goals
• Assist as needed on all department duties as assigned
• Support the organization’s fundraising initiatives and assist as needed at fundraising events
• Contribute to the organization’s mission, vision, values, and commitment to equity

How You Stand Out

Preferred Experience and Education

• High School diploma, GED or equivalent preferred
• Familiarity with Google Docs, Microsoft Office, Outlook, Excel, Word and PowerPoint
• Flexible, self-motivated, detail-oriented and proactive
• Industry knowledge and/or passion for the arts a plus
• Be legal age to serve alcohol
• Current ABC Card a plus for barback or 60 days to apply from time of initial employment.
• Experience in a high-volume environment

Preferred Skills

• Requires ability to maintain a flexible schedule which includes daytime hours during the week, evenings, weekends, and holidays as required by event schedule
• Must have excellent communication skills, both verbal and written
• Must be able to multi-task in high stress situations
• Ability to work with little supervision
• Must be able to lift at least 30 lbs.
• Ability to climb stairs and stand for long periods of time

How We Stand Out

Benefits and Perks

• Parking provided
• Overtime pay
• Holiday pay
• Flexible scheduling when possible
• Paid training
• Uniform provided
• A diverse team of colleagues
• Volunteer and committee opportunities
• Tickets to select Orpheum and Halloran Centre events as available
• Campus located in the heart of downtown Memphis with a historic theatre and modern performing arts and education center

Our Mission

• The mission of the Orpheum Theatre Group is to enhance the communities we serve by utilizing the performing arts to entertain, educate and enlighten while preserving the historic Orpheum Theatre and the Halloran Centre for Performing Arts & Education.

Our Vision

• The Orpheum Theatre Group will strive to be a world-class performing arts organization, serving as a cultural beacon and catalyst for positive change

Our Values

• Innovative: The Orpheum Theatre Group takes risk and invests in new ideas.
• Inclusive: The Orpheum Theatre Group is welcoming and accepting to all.
• Inspirational: The Orpheum Theatre Group motivates positive change through the performing arts.
• Integrity: The Orpheum Theatre Group acts ethically and considers all viewpoints.
• lmpactful: The Orpheum Theatre Group provides meaningful opportunity.
• Transformative: The Orpheum Theatre Group changes lives, Memphis and the world.
• Our Commitment to Equity, Diversity, and Inclusion
• We are dedicated to equity, inclusion, and respect. We commit ourselves to listening to and elevating voices that have been systemically silenced.
• The Orpheum Theatre Group is an Equal Opportunity/ Affirmative Action Employer, we will consider applicants for all positions without regard to race, color, religion, national origin or ancestry, sex, sexual orientation, age (40+), disability, veteran status, or any other legally protected status under local, state, or federal law.

Please send all cover letters and resumes to hr@orpheum-memphis.com. If you would like to apply in person you can obtain an application at the Halloran Centre for Performing Arts, 225 S. Main St between the hours of 10am-2pm Monday-Friday.