Join Our Team

Department: Operations

FLSA Status: Part time, Non-Exempt

At the Orpheum Theatre Group, you will find amazing talent on our stages and throughout our dedicated staff. We are committed to serving the Mid-South through our nonprofit mission, which includes our numerous education and community engagement programs and our commitment to equity and diversity. Our Orpheum Theatre Group team is dynamic, creative, innovative, and community-minded, and we are ready to welcome you! 

We are looking for an energized person that has experience leading a team to create and maintain a clean, orderly, and safe environment.  This person will lead by example and support the Housekeeping Coordinator throughout both our Orpheum Theatre and the Halloran Centre.  The ideal person for this role will have the ability to work flexible hours that could increase and/or decrease depending on operational need. 

How You Will Contribute

• Cleaning: Ensure assigned areas are clean and well-maintained and lead associates as assigned.  Tasks include cleaning and sanitizing assigned areas using the prescribed chemicals, tools, equipment and processes as directed.  Areas that may be assigned during a shift could include restrooms, lobbies, theaters, meeting spaces, offices, kitchens, break rooms, stairwells, hallways, elevators, dressing rooms, classrooms, rehearsal rooms and exterior areas.  Cleaning includes removing trash; vacuuming; mopping; sweeping; dusting (high & low); cleaning mirrors/glass; restocking paper & soap supplies; moving furnishings and equipment (with assistance if needed); light fixtures; tables/chairs; refrigerators; microwaves; toasters and other items as directed.  Clean and sanitize toilets, urinals, sinks and counters.
• Event Setup & Breakdown: Assist with non-technical event setup and teardown and lead associates as assigned.  Responsibilities include monitoring public spaces prior to, during, and after events/shows to ensure restrooms are stocked, clean and free of trash.  Ensure lobby areas are free of debris (tables, floors, counters) and quickly wipe up any spills.  Prepare and clean event spaces by arranging furniture (tables, chairs, etc.), and returning the venue to its original condition efficiently and safely.
• Communication: Interact in a professional and friendly manner when communicating with coworkers, staff, and guests, etc. during shows/events. 
• Flexible Scheduling: Work scheduled shifts, including days, evenings, weekends, and holidays, as required to meet operational needs.
• Initiative: Report items showing wear/tear and immediately report all safety hazards and emergency repairs needed (i.e., fallen tiles, burst pipes, water leaks, etc.).   
• Team Support: Work well with others and maintain appropriate behavior to avoid disruptions or conflicts among the team. 
• Organizational Support:
  • Uphold and contribute to the organization’s mission, vision, and values.
  • Support organizational initiatives and comply with all policies outlined in the Employee Handbook, Manual, and Guide.
• Other Duties: Assist with other departmental duties and projects as assigned.

How You Stand Out

Qualifications and Requirements

• Experience: Minimum of 3 years of direct experience in custodial, janitorial, housekeeping, or sanitation services along with previous experience leading a team.     
• Interpersonal & Communication Skills: 
  • Strong interpersonal skills with the ability to work both independently and collaboratively. 
  • Demonstrates sound judgment, initiative, and a professional attitude. 
  • Able to maintain positive working relationships with coworkers, supervisors, and others encountered on the job.
  • Capable of following verbal and written instructions and communicating effectively in both formats.
• Work Environment Adaptability: 
  • Able to perform efficiently under pressure or within tight deadlines in a fast-paced environment.
  • Willing and able to work a flexible schedule, including days, evenings, weekends, and holidays, based on operational needs.
  • Adaptable to changing priorities and able to reorganize tasks to meet deadlines.
  • Assist with other departmental duties and projects assigned.
• Physical Requirements:
  • Physically capable of performing tasks involving walking, climbing, balancing, stooping, kneeling, crouching, crawling, and lifting.
  • Must be able to lift and carry up to 25 - 45lbs. independently and up to 50 - 70lbs. with assistance.
  • Frequent physical activity, including standing, reaching with arms, pulling/pushing, and walking.
  • Must have the ability to use hands and arms for various cleaning and maintenance tasks.

How We Stand Out

Benefits and Perks

• Nearby Parking opportunity
• Approved overtime pay eligibility
• Time and a half pay for hours worked on approved Holidays 
• Flexible scheduling when possible
• Paid training and orientation
• Provide selected items of uniform
• Tickets to select Orpheum and Halloran Centre events as available
• Campus located in the heart of downtown Memphis with a historic theatre and modern performing arts and education center

Our Mission

The mission of the Orpheum Theatre Group is to enhance the communities we serve by utilizing the performing arts to entertain, educate and enlighten while preserving the historic Orpheum Theatre and the Halloran Centre for Performing Arts & Education.

Our Vision

The Orpheum Theatre Group will strive to be a world-class performing arts organization, serving as a cultural beacon and catalyst for positive change.

Our Values

• Innovative: The Orpheum Theatre Group takes risks and invests in new ideas.
• Inclusive: The Orpheum Theatre Group is welcoming and accepting to all.
• Inspirational: The Orpheum Theatre Group motivates positive change through the performing arts.
• Integrity: The Orpheum Theatre Group acts ethically and considers all viewpoints.
• lmpactful: The Orpheum Theatre Group provides meaningful opportunity.
• Transformative: The Orpheum Theatre Group changes lives, Memphis and the world.

Our Commitment 

The Orpheum Theatre Group is an Equal Opportunity/ Affirmative Action Employer, we will consider applicants for all positions without regard to race, color, religion, national origin or ancestry, sex, age, disability, veteran status, or any other legally protected status under local, state, or federal law.

Interested candidates should send resume to hr@orpheum-memphis.com.  If you would like to apply in person you can obtain an application at the Halloran Centre for Performing Arts, 225 S. Main St between the hours of 10am-2pm Monday-Friday.

Department:  Operations

Reports to: Surdonicus Hilliard, Safety & Security Manager

FLSA: Part-time/Non-Exempt

Minimum Hourly Pay:  $16

At the Orpheum Theatre Group, you will find amazing talent on our stages and throughout our dedicated staff.  We are committed to serving the Mid-South through our nonprofit mission, which includes our numerous education and community engagement programs.  Our Orpheum Theatre Group team is dynamic, creative, innovative, and community-minded, and we are ready to welcome you!

The Security Officer plays a vital role in ensuring a safe, secure, and welcoming environment for patrons, staff, volunteers, and visiting artists. This position is responsible for monitoring facilities, controlling access points, responding to incidents, and supporting emergency procedures during events and non-event hours.

Security Officers serve as highly visible representatives of the organization and are expected to interact with the public in a professional, courteous, and calm manner at all times.

Essential Duties and Responsibilities

Facility and Access Security

• Patrol interior and exterior areas of the facility to ensure the safety of people and property.
• Monitor surveillance systems, alarm panels, and fire safety systems.
• Control entry and exit points, checking credentials and authorizations as required.
• Secure doors, gates, and restricted areas according to established procedures.
• Ensure parking areas are used by authorized vehicles only.

Incident Response and Prevention

• Observe and report irregularities, suspicious activity, or safety hazards.
• Enforce organizational policies and procedures in a respectful and professional manner.
• Respond promptly and appropriately to disturbances, emergencies, or security concerns.
• Assist with crowd management during events, including line control and wayfinding.
• Document incidents accurately and complete required reports.

Emergency Preparedness

• Assist with building evacuations and emergency procedures.
• Operate fire alarm systems and coordinate with emergency responders as needed.
• Provide basic first aid or CPR/AED assistance when required and certified.
• Communicate clearly and calmly with patrons, staff, and authorities during emergencies.

Customer Service and Team Support

• Provide directions, assistance, and information to guests in a friendly and professional manner.
• Support front-of-house and operations teams during events as assigned.
• Always maintain a professional appearance and serious demeanor.
• Contribute to departmental and organizational goals.
• Uphold the organization’s mission, vision, values, and commitment to equity and inclusion.

Required Qualifications

• High school diploma or equivalent.
• Minimum of two (2) years of experience in security, safety, or related role preferred.
• Valid security guard license or ability to obtain required licensure.
• Knowledge of standard security procedures and emergency response protocols.
• Strong verbal communication and interpersonal skills.
• Ability to remain calm and professional in high-pressure situations.
• Demonstrated attention to detail and sound judgment.

Preferred Qualifications

• CPR/AED and First Aid certification.
• Experience working in entertainment venues, public assembly spaces, or customer-facing environments.
• Basic computer skills and familiarity with security or incident reporting systems.

Physical Requirements

• Ability to stand or walk for extended periods.
• Ability to lift and carry up to 35 pounds.
• Ability to work in a variety of indoor and outdoor environments.
• Ability to respond quickly to emergencies and navigate stairs and crowded areas.

Work Environment and Schedule

• Evening, weekend, and holiday availability required.
• Work may occur during performances, special events, rehearsals, and non-event hours.
• Fast-paced, public-facing environment with large crowds.

How We Stand Out

Benefits and Perks

• Parking provided.
• Overtime pay eligibility.
• Holiday pay as required.
• Flexible scheduling when possible.
• Paid training.
• Uniform provided.
• A diverse team of colleagues.
• Volunteer and committee opportunities.
• Tickets to select Orpheum and Halloran Centre events as available.
• Campus located in the heart of downtown Memphis with a historic theatre and modern performing arts and education center.

Our Mission

The mission of the Orpheum Theatre Group is to enhance the communities we serve by utilizing the performing arts to entertain, educate and enlighten while preserving the historic Orpheum Theatre and the Halloran Centre for Performing Arts & Education.

Our Vision

The Orpheum Theatre Group will strive to be a world-class performing arts organization, serving as a cultural beacon and catalyst for positive change.

Our Values

• Innovative: The Orpheum Theatre Group takes risks and invests in new ideas.
• Inclusive: The Orpheum Theatre Group is welcoming and accepting to all.
• Inspirational: The Orpheum Theatre Group motivates positive change through performing arts.
• Integrity: The Orpheum Theatre Group acts ethically and considers all viewpoints.
• lmpactful: The Orpheum Theatre Group provides meaningful opportunity.
• Transformative: The Orpheum Theatre Group changes lives, Memphis, and the world.

Our Commitment

The Orpheum Theatre Group is dedicated to creating a welcoming and fair space for all. We acknowledge the inequities that exist in our community and are committed to removing barriers that limit access to the arts. Through our ongoing dedication to this goal, we strive to ensure that everyone feels at home on our stages and in our audience.

Interested candidates should apply/submit résumé to hr@orpheum-memphis.com.