All ticket sales are final. Refunds, exchanges, or retroactive discounts are not possible.
If you cannot attend a show, you may be able to list your verified tickets for resale through Ticketmaster.com. You can log in to your Ticketmaster.com account to manage your tickets and view your potential resale options.
Exceptions to this policy may be made if your show has been postponed due to the impact of COVID-19. If you would like to request a refund, you can follow these steps:
Refund requests must be received no later than 48 hours before showtime and cannot be processed after the show begins.
In the event of inclement weather, all performances will go on as scheduled. Each production is contractually entitled to the ticket revenues from their performances so long as the actors are on stage and perform. Legal exceptions are only allowed for “Acts of God” or “regulations of public authorities,” which happens when the government steps in to close a venue during severe weather or an emergency. Otherwise, “the show must go on.” Refunds and reseating to other performances are not allowed per this agreement. In the event of a cancellation, the Orpheum Theatre Group will notify all media and notices will be posted on our website.
Everyone regardless of age must have a ticket. Please check individual show information for age recommendations or restrictions.
For select shows, tickets can be resold or purchased from other patrons on Ticketmaster.com.
Verified tickets listed for resale are indicated on Ticketmaster.com by a pink icon with white circular arrows. Verified resellers set their own prices, which may differ from the prices set by the performer or production.
Ticketmaster.com purchasers: When applicable, you can list verified tickets for resale through your Ticketmaster.com account.
Broadway season ticket holders: You can list your season ticket seats through your Account Manager portal. Season ticket seats can be listed for resale after the show has become available for presale.
All resale tickets sold through Ticketmaster.com have been verified, making it easier for patrons to find valid tickets directly through the Orpheum Theatre Group's official ticketing partner.
We recommend purchasing all tickets, both original and resale, through the Orpheum box office and Ticketmaster.com. Tickets purchased through third-party vendors may be fraudulent or have highly inflated prices. Read our ticket information to learn more about ticket brokers.
Please note that you will be required to provide your bank account information and as of January 1, 2022, sales completed on any e-commerce platform, including Ticketmaster, are now subject to reporting to the IRS per the American Rescue Plan Act of 2021. As of January 1, sellers or fans earning more than $600 annually as a result of a sale on a Ticketmaster U.S. marketplace (including Account Manager) are required to complete a 1099 form. Fans will be notified of this requirement when they sell on Ticketmaster. More info here:
$20 or $25 (cash-only) rush tickets are occasionally available for select Broadway shows, based on availability, for the following groups:
Rush tickets are not guaranteed for any show and may not be possible, especially when ticket inventory is limited. When a rush performance can be scheduled, it is generally announced the week of the show on our social media pages.
Rush tickets are available on the day of the applicable performance only and go on sale at the box office starting at 10am on the date of the rush.
Two tickets can be purchased per person with valid ID on a first-come, first-served basis for the best available seats (no choice in seats). ID required for all students 18+. The discount is not valid toward previous purchases.
If a show has a rush performance scheduled, the information will be provided on our social media pages as soon as the rush is confirmed. If a rush has not been announced for a specific performance, discounted tickets will not be available.
Ticketmaster’s Official Platinum Seats are premium tickets to concerts and other events made available by artists and event providers. The goal is to give the most passionate fans fair and safe access to the best tickets, while enabling artists and other people involved in staging live events to price tickets closer to their true value. Ticketmaster's Official Platinum Seats program enables market-based pricing (adjusting prices according to supply and demand) for live event tickets, similar to how airline tickets and hotel rooms are sold.
To learn more, visit Ticketmaster’s platinum ticket FAQ online.
Each ticket has a one-of-a-kind barcode, and when you share your tickets along with your personal information online, your tickets can be compromised. You can still share your excitement online, just make sure to #CoverTheCode by covering the bar code and any other personal information on your ticket. Get more information about #CoverTheCode.
In the Orpheum Theatre, seats in Orchestra Right have odd numbers, while seats in Orchestra Left have even numbers.
Large theatres like ours, with a center aisle dividing the orchestra into four sections, sometimes number seats this way to make it easier for patrons and ushers to quickly find seats on the left and right sides of the auditorium.
Rest assured you will be seated with your friends or family!
View a detailed seating map of the orchestra section.
Free parking after 5pm is available on many of the streets near the theatre.
Starting with the 2023-2024 Season, all Season Ticket Holders will have the opportunity to purchase discounted parking digitally through the ParkMobile or Premium Parking App or website and will no longer pay for parking through their season ticket invoice.
Occasionally, conflicting events at other downtown venues or construction can make parking more difficult. Please check traffic routes and conditions as you plan for your visit.
There are five spaces for wheelchairs and five chairs for other accessible needs, such as walkers and any other physical limitations. The row directly in front of the wheelchair spaces, Row BB, is held whenever possible for anyone accompanying patrons with accessible seating requirements. Row BB tickets are priced the same as the regular back orchestra. Occasionally, companion seats may be available in the accessible seating area. In those cases, companions will be seated to the sides of or the back of the section and may not be seated directly next to their companion.
Accessible seats and those in Row BB are released for public sale 48 hours prior to performance time or earlier in the event of a sell-out.
View a seating map of the Orpheum's accessible section.
Yes, for a small fee. The coat check is located in the Grand Lobby.
Concession stands selling candy and beverages are located in the parlor and on the mezzanine, and two full bars are located in the lobby. Additional stands may be open on the balcony and in the lower lobby for high-attendance shows. While drinks can be taken into concerts and some special events, you will need a souvenir Orpheum tumbler to take drinks into Broadway performances.
The Halloran Centre's concession stand is located on the south side of the lobby. Additional stands may be open for special events. Souvenir tumblers will be available to take drinks into the theatre.
We strongly encourage cash-free payments at our concessions areas.
Outside food and beverages are not permitted in the theatres.
The use of electronic devices is prohibited in the theatre. This includes phones, cameras, video and audio recorders, flashlights, etc.
Due to performance copyrights and the disruptive nature of electronic devices, guests using these items may be ejected without refund.
The Orpheum Theatre Group accepts Visa, Mastercard, Discover, and American Express.
Patrons are asked to turn off cellular devices when entering the theatres at the Orpheum and the Halloran Centre. Inform those who may need to reach you in an emergency to call 901-525-3000 with your seat number.
The Orpheum Theatre Group is serious about the safety of our guests. For the protection of our patrons, theatre managers and private security personnel are on duty for all performances. Patrons and their belongings are subject to inspection and metal detection upon entry.
The following is a list of items not permitted inside the Orpheum Theatre and Halloran Centre. We reserve the right to prohibit other items as deemed necessary. Patrons will have the opportunity to return items to their vehicles before entering.
• Firearms, knives, and weapons of any kind
• Illegal drugs or substances
• Laser pointers
• Outside food and beverages
• SLRs, DSLRs, video cameras, and professional cameras, including external flash camera units or interchangeable/detachable lenses
• Pets other than service animals as defined by the Americans with Disabilities Act.
Larger items that have the potential to block walkways or disturb other patrons will need to be stored at coat check. For your convenience, we recommend refraining from bringing large bags to the theatre.
Help us keep our venues secure — if you see anything suspicious, please tell an usher or other Orpheum Theatre Group representative.
The Orpheum Theatre Group only allows service animals defined by the Americans With Disabilities Act.
Yes. In the Orpheum Theatre, restrooms are located in the parlor, balcony, lower lounge, and lower gallery areas. The largest facilities are in the lower lounge located below the Grand Lobby. Accessible restrooms are located in the parlor adjacent to the Grand Lobby.
In the Halloran Centre, restrooms are located on the first and second floors near the stairwell outside of the theatre.
The Orpheum's Broadway productions are generally suitable for ages 12 and older. Specific age recommendations will be listed on the event listing page for each show when available.
Although young people of all ages are welcome to family productions, children under 4 are not admitted to Broadway productions. Everyone who enters the theatre must have a ticket.
Yes! The Orpheum Theatre Group offers tours of both venues, the Orpheum Theatre and Halloran Centre as well as our newest exhibit, The Balcony Project. Learn more on our tours page.
Smoking is prohibited inside the Orpheum Theatre and the Halloran Centre. Please take your ticket stub for readmission if you leave the building to smoke.
In the event of a fire or other emergency, please follow all instructions provided by ushers or other Orpheum and Halloran Centre staff members.
Exits in the Orpheum are marked by red illuminated signs. Auditorium exits are located to your left and right, and building exits are located in the orchestra and balcony foyers as well as the Grand Lobby. Fire escapes would be used at exits from certain levels of the building.
Exits in the Halloran Centre are marked by red illuminated signs. Auditorium exits are located at the back of the auditorium to the left and the right as well as house right of the stage on the orchestra level. Building exits are located at the front and back of the building.
In case of fire, please walk, do not run, to the nearest exit.